Site Reliability Engineering | API Platforms
Keeping enterprise API platforms reliable, observable, and ready for production.
I support large API and integration platforms with a focus on service reliability, incident response, monitoring, automation, release readiness, performance improvement, and disaster recovery planning.
API Estate
100+ Services
Monitor
Respond
Automate
Recover
SRE Focus
Reliability, readiness, and uptime
About
A site reliability engineer focused on stable services and practical operations.
Hema Kamineni has experience supporting enterprise API platforms at Barclays and coordinating work across BTB, RTB, risk, cyber security, infrastructure, service managers, vendors, and partner teams. Her work is centered on keeping services healthy, improving observability, handling incidents, supporting releases, reducing repeat issues, and making sure resiliency and disaster recovery plans are ready when needed.
Strengths
SRE areas Hema works across
A practical mix of production support, service health, monitoring, incident response, automation, platform ownership, and resiliency management.
Service Reliability
Supports API platforms with a focus on uptime, stability, service health, and reducing repeat incidents.
Observability & Monitoring
Uses tools like AppDynamics, Kibana, Splunk, ThousandEyes, and GenEos to track issues and improve visibility.
Incident Response
Works through P1/P2 incidents, major incident follow-ups, root-cause analysis, and preventive actions.
Automation & Runbooks
Improves support handoffs with runbooks, KT material, restart procedures, and Jenkins-driven operations.
Release Readiness
Coordinates upcoming releases and changes so deployments are planned, reviewed, and less risky.
Disaster Recovery & Resiliency
Supports PARP, DIRP, DCR, and SRP work as part of a broader reliability and service continuity program.
Experience
Professional experience
Jan 2021 - Present
Senior Application Support Administrator, API Platform RTB / SRE
Barclays | Whippany, NJ
Supports reliability for an enterprise API estate covering 100+ services. Handles service health, monitoring, incident follow-ups, operational readiness, release coordination, resiliency planning, QA finding closure, and cyber/NPA remediation work across multiple teams.
Nov 2018 - Dec 2020
Production Support Analyst
Barclays via AppLab Systems Inc. | Wilmington, DE
Supported Java and API-based applications for Credit Cards and Business Banking. Worked with SOA, SOAP, WSDL, REST, CI/CD deployments, monitoring, resiliency activities, RCA documentation, and performance fixes.
Jan 2018 - Oct 2018
Application Support Analyst
Dizer Corp | Painesville, OH
Supported distributed applications using Unix, SQL, Java, and Tomcat. Performed daily health checks, led incident calls, executed emergency changes, and documented runbooks and knowledge articles.
Tools & Platforms
Technology areas
Observability
AppDynamics, Splunk, ELK/Kibana, ThousandEyes, GenEos, Wily Introscope
ITSM & Knowledge
ServiceNow, ServiceFirst, SharePoint, Confluence, Jira
SRE, Resiliency & Controls
Incident response, RCA, runbooks, service health, Cutover, SRP, PARP, DIRP, DCR, and risk story tracking
CI/CD & Automation
Jenkins, Chef, GoCD, Rundeck, Git
Integration & Messaging
REST, SOAP/WSDL, IBM MQ, Kafka, JSON, partner connectivity models
Platforms & Data
AWS, WebLogic, WebSphere, ActiveMQ, Unix/Linux, Windows Server, Oracle, Sybase, MongoDB, SQL Server
Education
Education
M.S. Computer Science
Virginia International University, Fairfax, VA
B.Tech Electronics & Communication Engineering
Vignan's Institute of Information and Technology, India
Contact
Let's connect about SRE, API platform support, and reliable production operations.
Based in Whippany, NJ.